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Residential Plumbing Customer Testimonials

We wanted to let you know how pleased we are with your finished work. You promised to do what it took to ensure that we were happy with your service and you have certainly accomplished that goal.  ~ Warren & Jennifer

It is a comfort when some things don’t change and the service, professionalism and honesty of ER Plumbing has that distinct quality. ~ Gene

I want to personally thank you and your workers for the good job. Everyone was timely, professional, neat, efficient, and conscientious. ~ Charlotte HOA President

Most of all, I wish to commend the excellent, conscientious work of the technician. He went out of his way to keep me informed and even tightened an outside spigot as a courtesy. The kind of effort, integrity and courtesy that your company exhibited speaks volumes about your business. I will not hesitate to recommend ER Plumbing. ~ Mary

It is always a pleasure when your first contact with a company turns out to be professional and yet warm and friendly. Keep up your excellent work. ~ Don

I just wanted to take a minute and thank you for your help in taking care of my mom’s plumbing problems. The technician was courteous and professional and did a terrific job. Thanks again to your company for helping my mom in her time of need. ~ Violet

Your company is great to work with! The technician went the extra mile to ensure that the work was performed to the highest level of excellence. Quality work, by professional people, with good customer relations is rare to find. ~ Mark

The technicians go the extra mile. It is never a good day when a homeowner finds something needs repaired “now” and can’t wait, but it makes it more bearable when the staff that answers are always pleasant and everyone is professional, courteous, and knowledgeable. We appreciate having someone like you to turn to in time of need. ~ Thomas

My HOA uses your service and I just wanted to comment on what a great job your technician did. He worked very hard to repair the problem under difficult conditions, and did very good work. He was pleasant, neat, and professional. Keep up the good work! ~ Wilma

Everyone here at LOVE Inc (Love in the Name of Christ) try to assist people who are unable to accomplish things on their own. We have a lot of needs in the community, but when you have a company like ER Plumbing who is willing to help it makes our job easier. There is a continuing list of plumbing problems that we can be assured that will be handled in a very pleasant, professional, and caring manner. ER Plumbing is a blessing. From a leak that has been going on for years to someone not having any water at all for several years, we can always count on ER Plumbing to lend a helping hand to help our community. I don’t know what we would do without them! ~ Monica – Love in the Name of Christ

Thank you for helping us fixing our emergency! We really appreciate the quickness of response, professionalism, and politeness we received. We will definitely tell anyone who needs a good plumber about you! ~ Delle

I am writing to express my delight with the new Noritz Tankless Water Heater installed at my house this week. I had been dealing with an old system that had sediment in the bottom and, while I might pay something for an occasional mud pack, I did not like having a mud bath as a ritual! Most of all, I wish to commend the excellent, conscientious work of Mr. Chris Jones. He went out of his way to keep me informed and even tightened an outside spigot as a courtesy. The kind of effort, integrity and courtesy that Chris Jones exhibited speaks volumes about your business. I will not hesitate to recommend Emergency Response Plumbing (Actually, I already have recommended you) to others.

~ Mary Ellen Todd


Commercial Plumbing Customer Testimonials

The ABC Board has a long time relationship with ER Plumbing Service and is very pleased with the close working relationship that has been developed with the employees look forward to maintaining and continuing our customer/client relationship well into the future. Mr. David Parker operates a very capable and ethical business. ~ Samuel – ABC Board

Thank you for your quick, professional response to our plumbing problem. This is a continuation of the quality service you and your staff have always provided us here at Coca-Cola Consolidated. Over the last several years of me being in this position you have been there when we needed you, I would recommend your company to anyone! ~ Bill – Coca-Cola Consolidated

I would like to express my great appreciation to ER Plumbing for providing outstanding service on a regular basis for the City of Charlotte. You respond to a service call in a timely manner, solve the problem correctly on the first attempt and all the while keeping safety first when on the job. Thank you all for conducting your work with pride. ~ James – City of Charlotte

Thank you for always being there to assist us. All your technicians are always professional and thorough in their work. The staff on the inside has always been great in coordinating appointments with the tenants and homeowners at the properties we handle. I would recommend your services to any company and homeowners who are looking for a professional and dependable plumbing company. ~ Kristen – Henderson Properties

Additional Reviews

Jeff did a great job, and was professional, efficient, knowledgeable and friendly. The office staff was very nice too, and got an appointment time set up quickly. Great company, highly recommend. This is my second time using ER Plumbing. ~ Wylene B 

Each interaction with Lance has been exceptional on many levels. You would be hard pressed, in any field, to find someone who communicates the desire and makes the effort to do all that he can for you and your family, in the way that Lance does. We appreciate his knowledge and skill, and consistent willingness to make every extra effort that he can. Lance sets a very high standard for his trade. ~ Nicole S  

Simply the best… I first dealt with E.R. at our previous home, where Dave’s team installed a whole-home filtration system and tankless heater. The guys are professional and detail orientated, which is fantastic. We encountered a plumbing emergency recently at our new home and the E.R. Plumbing technician showed up at the house within 1.5 hrs. I cannot say enough kudos for Dave and his team. You want a plumber in the Charlotte area – you need to call E.R. Plumbing! ~ John R

AWESOME. Was very happy with the end results. Super fast and super nice. Reggie and Mike were great! ~ Lexi C

I had my 1st experience with ER Plumbing today, and boy was I pleased! Lance was extremely professional. He took the time to educate me, and I never felt pressured. He never tried to upsell me, and as a single homeowner, I definitely appreciate that. I will most certainly be using ER Plumbing for any future plumbing needs. Impressed is an understatement!! ~ Kacey G

I’ve used your company from year one. No problems whatsoever. ~ John and Linda W 

Terry always does a great job. ~ George P

Great service. ~ Deborah S

Professional plumber and great service. Standard charge based on the job not on hourly. Glad to have found ER plumbing! ~ John L

Always positive. ~ Greg/Michelle M

Service was very good! Thank you! ~ Michele O

Great experience. The technician was on time, polite, and solved the issue quickly. I can’t remember their name but if they are like that on all service calls I would have that technician train your other technicians how to do customer service. I’m a customer service professional so I recognize great work when I see it. ~ Sam C

Good experience. Someone was able to come to our home only several hours after my call. Fortunately, he had the needed part on his truck, so we were able to use the kitchen faucet & sink in less than an hour after his arrival. ~ Bob/Donna N

My second time using ER Plumbing. Your guys are always polite, professional and know what they are doing. I have had bad experiences with two other local companies; I will only use you. Lance was fabulous, did a great job and had nothing but great things to say about the company and his terrific boss. You must be doing something right! Thank you! ~ Linda M

Reliable service. Knowledgeable reps. That is the key to have a rep that is knowledgeable and can repair all brands. ~ Brenda M

Arrival was in the timeframe given. The tech was professional, explained the repair options and costs clearly, performed the work neatly. ~ Barbara G

I have used Lance many times and he is great! He is an asset to your plumbing company! ~ Ilene W

Great, the plumber arrived in a short period of time, quickly diagnosed the problem, had the parts he needed on his truck. Very efficient! ~ Amy H

Identified and fixed my issue quickly. ~ Lisa Q

The quick response is appreciated. Satisfied with service throughout our relationship. ~ Fred L

The person who came did a perfect job – everything was OK and it didn’t take a lot of time. ~ Rachelle S

Very efficient, caring and wonderful plumbing service. The company was flexible with me and with my time schedule, and worked to help me find the best solution to my water heater issue. They also worked to help me find the best way to finance the new water heater. Everyone from the administrative assistant to the head of the company were gracious, warm and helpful. I never thought that dealing with a plumbing problem could be a pleasant experience, but it was! Thank you! ~ Bill A  

The men who came to fix the plumbing were very knowledgeable and easy to work with! All around great experience and will definitely call ER Plumbing for future plumbing needs! ~ Carol K

My experience was excellent! The plumber came onsite quickly and resolved our issue without any hassle. He was polite and professional! I will always use ER plumbing for my plumbing emergencies and recommend you all to my friends. ~ Priya G

Just a telephone call while on my vacation was really nice to have your company act so professionally. Thanks so much. ~ Sandra L

Before finding ER Plumbing, I used 5 or 6 companies whose performance ranged from mediocre to poor. I’ve used E.R. approximately 5 times and several visits were to correct problems created by competitors. I had different plumbers for each call and can commend the company for their consistent quality of work, the professionalism of their plumbers, fair pricing for work performed, no high pressure tactics for unnecessary repairs and the use of quality materials. I highly recommend ER Plumbing. ~ Steve/Sheri R

As always, wonderful! Jeff is a true professional — he did all the amazing plumbing work when by home foundation sank due to poor original construction fill. This most recent job was an easy one…but it was great to see Jeff and catch up! ~ Ellen D

I have used ER plumbing before and will again! I would also strongly recommend them to others. They are prompt, knowledgeable, do a great job! ~ Carol D

You exceeded my expectations: You were available later in the evening so I could reach you. Your staff worked harder, later and cleaned up better than I expected. We plan on recommending you on the website of our over-55 community, Four Seasons at Gold Hill. ~ Paul C

Came when you said you would. Did what needed doing. Left with the problem solved. Great job. ~ David/Phyllis R  

Your serviceman was courteous, efficient, and skilled to fix my problem. I will call you again when I need Plumbing Service. Thank you. ~ Gail M 

Excellent service! ~ Vicki G


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Thank you, and God bless!

Dave Parker, Owner of E.R. Plumbing Services, and the whole E.R. Plumbing Team

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